REFUND

[banas]

Hello, in the past i've tried twice to obtain a phone plan but wasn't successful because i believe my phone was not compatible. i got a refund the first time but the second time i was not able to. can you please look into this for me? my email is [email protected]   also if it's possible, can you reset account because if i try to sign in, it's automatically sending me to complete my registering for a phone plan. thanks

[hairbag1]

@banas 

You can open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it.  You can then create an Expert Messaging ticket with this new account.