Qr code inactive

[Lam_lam88]

Hi, 

My QR code is not active, could you pls support to resend the QR code or instruct me how to activate my esim

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[Lam_lam88]

I mean, when I try to scan QR code ( code I received from Public mobile) from my phone ( setting->cellular->add esim->unable to activate esim. That’s what I get. 

[BKNS27]

@Lam_lam88 

Did you get a new phone and want to transfer the eSIM to the new phone?

If so, you need to download the PM app on the new phone. Login to your account and purchase a new eSIM. It will be free.

[hTideGnow]

hi @Lam_lam88 

If you activatedbusing PM app, the eSIM could have been installed.  Check Settings ->Cellular or SIM Manager screen, there should be a Public Mobile eSIM there, enable it.

If not there, then  you need to ask PM support agent to help.  You can  submit by direct message:        https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage