10-11-2016 12:13 PM - edited 01-04-2022 03:38 PM
10-11-2016 01:23 PM
Hey @Unheardof
I'm really sorry to hear about this! This is surely not an ideal situation for you.
If you would like to regain your number that has been ported out, you will need to do the following:
1) order a new SIM on our website
2) activate it using a temporary number
3) request a port-in of the number you want back
Since it was moved out, it surely caused your Public Mobile account to deactivate. This is why you will need to activate a new one.
I hope this helps!
Mary