Public Text message offer

[Truecanadian88]

On Nov 11th I got a text message from public mobile stating that I can upgrade my current plan, which is $34/M 50Gb Canada-US data to $34/M 60gb Canada-US-Mexico with added 500 long distance minutes on my next renewal date. I just checked on the public mobile app and my upcoming renewal is $34/M 60gb Canada wide, which isn’t the same plan as I got through the offer text message.

So what’s going on here? Is this an error on public mobiles side? 

 

[Amped]

Had the same thing.  I accepted that offer, but when I checked my account it said 60GB unlimited data, Canada only.  I cancelled it as it said it was going to take effect yesterday, despite my renewal not being for another week.  The text very clearly stated Can-Us-Mex but that's not what my account showed.  

 

[Truecanadian88]

Thank you very much I contacted CS and they changed the plan to the one I got in the text message. 

[Truecanadian88]

I had accepted the offer the next day on Nov 12th and I didn’t change plans because I wanted the upgraded plan as it is the same price with more features. I contacted CS and I will see what they say. 

[Kristine_P]

The text message you received says the offer was only valid until November 22, 2025

You may have missed your window of opportunity - if the CS agent doesn’t offer to extend the offer to now, you can always keep checking back on available offers as they change frequently.  It’s not unusual for people to switch plans several times.  

[Truecanadian88]

Thank you very much. I tried logging off and logging back into the app but still shows the same plan for renewal. I will raise a ticket and hopefully they look into this.  

[hTideGnow · Accepted solution]

hi @Truecanadian88 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage