Why was my plan suspended? you have my Credit card on file

[Evie59]

There was a auto payment made on Nov. 02 - why not just keep using the same method.

[BKNS27]

@Evie59 

Check for any outages in your area.

https://www.telus.com/en/bc/outages?linktype=ge-footer 

If no outage then contact a CS_Agent by clicking on the Chat icon then type in Submit a Ticket then Contact.

[slusagm]

There is always Autopay and is working 

But it might break occasionally.  Soz if your plan is currently suspended, login My Account and make payment to resume.  

[umnikke8]

You'll have to contact customer service to ask those questions. This is the customer forums.