Promo code

[basia_P57]

I said Yes to a promo code on April 28th but don’t see it reflected on my new bill from May? How I can contact Public Mobile about this issue?

[basia_P57]

I submitted a ticket. Thank you for detailed response 

[hTideGnow]

hi @basia_P57 

as said above, please open a ticket with PM support agent

[BKNS27]

@basia_P57 

Yup it looks like a plan promo. If you want it then reply with YES. It will switch on your next renewal date so you can won’t be charge for the old and new plan. If not, just delete it or ignore it.

[basia_P57]

Yes, it was a text. 

Public Mobile here. We've got a great deal for you. Reply YES to get a 4G 15GB plan for only $26/month.

Hurry, offer ends May 5th.

This offer will be added to your account and will take effect on your next renewal date.

Conditions apply. Reply STOP or visit publicmobile.ca/sl/zCiEpUXkgo if you no longer wish to hear about Public Mobile offers.

[BKNS27]

@basia_P57 

PM rarely offer a promo code. So I think you are confused with a plan change if it was a text to you.

[hairbag1]

@basia_P57 

"promo code" ?  .... Can you tell us what the code was for ? Did you reply YES to an offer to upgrade ? If so, you can dial 611 to hear details of your current plan.

[hTideGnow · Accepted solution]

hi @basia_P57 

you mean a plan change?

check with PM support agent.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage