Promo code

[Istomina]

My husband is transferring his number from Telus to public mobile. He missed to enter my referral code before he paid. What should we do?

[computergeek541]

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@Istomina wrote:

I tried to get to an agent. Chatbot says they are online, but the chat box doesn’t allow me to get any of them. 

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There is no real time contact with customer support agents at Public Mobile.  The bot doesn't offer any chat options.

[Istomina]

I tried to get to an agent. Chatbot says they are online, but the chat box doesn’t allow me to get any of them. 

[TheSterlinger]

He has to be the one to submit the request using your code.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Yummy]

Not a problem!

I would suggest you confirm ALL services work as expected and then open a ticket and ask agent to enter referral code.

Use chatbot to open a ticket.

[porcupine]

Click on the envelope in the bottom right corner and follow the prompts for help and then you will get an agent they will help you with your code