Process failed while activation of Sim card, but the charges were posted on Credit card.

[snajmafaiz]

Hi, 

I tried to set up my new account on Public Mobile, I was porting the number, While activating on the final step where i gave my payment detail, The process failed saying that there was issue with the credit card company processing the request. However my credit card has been charged with 4 transactions of 52.50 $, and my number is not ported, the new public mobile account was not created.

What should I do to proceed? 

[mikga]

Did you try to restart the phone and see if it will work. Mine was like that when I first activated the sim. Won't work until I restarted my cell phone.

[snajmafaiz]

I am still waiting for response, is there a next level that I can reach.

This is frustrating I am waiting since last night, at the moment I just want them to not accept the CC payment made and I think I will be DONE with public mobile then. 

Due to this delay I will be forced to continue for another month with existing provider.

[cmatassa]

@snajmafaiz No problem.  They might be busier then normal because of the 40$ promo going on at the moment, but they should get back to you soon.  Yes, they will reply to you by private message.

[snajmafaiz]

Thanks for your response, I had PM'ed the Moderator team yesterday but did not recieve any response yet, hope they contact me soon. By the way they would contact via PM right? 

[cmatassa]

Hi @snajmafaiz,

You will have to contact the @CS_Agent for help.  See below:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.