Problems with activation

[Shelby8]

I’m having problems with activating my account, I can’t submit a ticket and the private messaging isn’t working. What do I do?

[hTideGnow]

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@Shelby8 wrote:

I cannot submit a ticket as I complete it and it won’t submit. 
I can’t resolve it through chatting with the computer help and I’m about to change providers 

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hi @Shelby8 

the link should work.  Can you try again or post a screenshot of the error

[Shelby8]

It is not working it brings me to a blank page. I tried uninstalling it 

[Shelby8]

I can’t activate my E-Sim

[Shelby8]

I cannot submit a ticket as I complete it and it won’t submit. 
I can’t resolve it through chatting with the computer help and I’m about to change providers 

[slusagm]

You need to open a ticket for PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Sansan]

The private messages always work. Delete the app and reinstall and try again.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[hTideGnow]

hi @Shelby8 

what is the activation issue? what error you got?

if you want to check with PM agent,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage