Problems - reweards

[sotouz]

Hi, 

My friend registered with Public Mobile and I gave her my code. It didn't work because she didn't receive the 10$ discount and I didn't receive either the 1$ discount on my bill. Is there something I can do that we can both get the discount? Thank you

[ngoduc17]

@sotouz Pls wait at least 72 hours. I joined public Mobi yesterday and then today I got it! Good luck 

[sotouz]

Thank you!

[Triguy]

Have your friend contact a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[kb_mv · Accepted solution]

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@sotouz wrote:

Hi, 

My friend registered with Public Mobile and I gave her my code. It didn't work because she didn't receive the 10$ discount and I didn't receive either the 1$ discount on my bill. Is there something I can do that we can both get the discount? Thank you

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@sotouz To add to the reply by @Anonymous , It takes about 72 hours to show up on your friends account. Yours will show up under the Rewards section, not actually in "Available Funds"

[Anonymous]

 @sotouz : The friend will need to ask the moderators to apply it. Or if you know all of their account particulars then you could on their behalf.

Edit: next post \/ much better.