SIM Card Activation

[TSN]

Ported Rogers phone number and phone indicates emergency calls only. Phone asked for SIM PIN and entered PIN chosen during registration and not recognized.

[HALIMACS]

@TSN 

If you forgot your Public Mobile PIN#, and cannot locate it nor recall the one you entered on activation, you'll need to contact the Moderators to get it reset.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[esjliv · Accepted solution]

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@TSN wrote:

Ported Rogers phone number and phone indicates emergency calls only. Phone asked for SIM PIN and entered PIN chosen during registration and not recognized.

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@TSN IS your phone locked to Rogers?

Contact them to unlock it for your at no cost to you.

Try 1234 for PIN.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

EDIT: 

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk