Problem with porting number

[ch_ottawa]

Porting number didn't succeed yesterday with only a message saying there was an error. How can I reach the port number team?

[ch_ottawa]

I received inbound calls on the number ported to PM. I rebooted the phone and reset the mobile network, but it didn't resolve the issue.

[ch_ottawa]

I responded to the confirmation message and the plan with my previous provider is cancelled. However, the number transfer didn't succeed the first try. I had to contact Public Mobile, which took one a day to complete the transfer.

[hTideGnow]

hi @ch_ottawa confirm if you really receiving inbound calls on the number you are porting into PM.  Remove your old carrier sim and condom if PM sim is getting the calls

and if the PM sim is receiving inbound calls,  Reboot phone and click Reset Network Settings and it will clear the wrong number problem 

[will13am]

@ch_ottawa , when you submitted the number transfer, was there a confirmation message from the old provider?  Did you respond to the confirmation request?  

[ch_ottawa]

I recently joined Public Mobile. During activation, I picked a temporary number. Afterward I ported my phone number. Everything (call, text, data) appear to work fine with the ported number. However, in Settings -> About Phone and Sim Manager, the phone number is still the temporary number.

My group messages are messed up because the phone thinks my number is the temporary number. Restarting the phone doesn't resolve the problem. How to fix the issue?  

[hTideGnow]

hi @ch_ottawa 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage