I tried to open a ticket and for some reason the submit button is always greyed out.
I have multiple lines with PM. I ported the line on my daughter's phone to Fido to test their 5g rollout in my area and it turned out to be dog slow (pun intended). Almost immediately (I think 3 days later) I signed back up to Public to get last month's promo. I made a mistake during the number porting process, I had both eSIM active on the phone and was switching between both at the time the porting request message came in. I responded YES but did not realize my outgoing text messages were not working on the public eSIM yet. I ignored the message saying PM were having trouble porting the number because I could see that the number was already assigned to the new eSIM and data/voice was working.
I only realized there was a problem many days later since my daughter almost never uses SMS. During my troubleshooting, I stupidly deleted the old Fido eSIM so I can no longer receive any text messages on the old account.
Is there any way to fix this without having to drive to a fido store with my daughter's phone?
