08-20-2025 04:58 PM
Hello,
My eSIM module doesn't work. I want to change to physical sim card for my old phone. Could say how can I do everything correct?
Best Regards,Maksym
08-20-2025 06:08 PM
thank you so much for help
08-20-2025 05:14 PM
@TrevorMorgan if you need a physical SIM you can buy one from Amazon for $4.99+ it's cheaper and quicker.
Or from a Telus Corp store for $10+. Then you'd since into your account and update the new sim card on your profile.
08-20-2025 05:14 PM - edited 08-20-2025 05:14 PM
Hi Maksym,
You didn't really detail what issues you're experiencing with your eSIM, but have you tried raising a Support ticket?
You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
