Problem when calling another number.

[jtaw11]

I recently got my plan, but when I make a call, I do not hear anything until the person I am calling says Hello.  I do not hear any ringing, I can't even tell if the phone is actually dialing, until the other person answers.

I've never had this happen on any cell provider I've previously used.

Any ideas how to fix??
Thank you.

[jtaw11]

I don't have another cell phone, but as soon as I have access to one I will definitely try this.  It's just odd, I never had this issue when I was on the Virgin network.  Only thing I did, was put a different SIM card in.  No settings were ever changed.  

[hairbag1]

@jtaw11 

to eliminate hardware issues..can you try your PM sim in a different cellphone...see if that makes any difference. (Ignore this suggestion if you're using esim)

[jtaw11]

I have reset my network settings on my phone.  The call will go through and the person I'm calling will answer, but from the time I press send until the time I hear "hello", I have no idea if the call is actually going through.  I hear nothing.

I've googled and this is what I found......

1. Ringing Tone: Even the ringing sound you hear when the call is trying to connect is generated and relayed by the carrier's network, not your Phone or the recipient’s phone. This tone is purely a network-generated indicator that the call setup process is ongoing.
2. Minimal Role of the iPhone: Your iPhone essentially acts as a sender and receiver of the communication request and handles user interface elements such as dialing, displaying call status, and receiving tones. The actual call status messages, including the ringing tone, are determined and conveyed by the carrier's network.

That's why it's a pain.  I have no idea if the call is actually going through or not.  I have sent a message to the CS agent.  So far I haven't heard anything back. 😞

[slusagm]

this is a very common complain lately.  I think it could be a Public mobile problem.  But make sure your OS is updated, try Reset network settings.  And report to PM and see if they can do anything 

To open ticket, just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage