Problem setting up another account

[Tribroian]

Set up an account for a friend using the same email used for one of their other accounts but with different password. While going thru activation process, received error at the end "there was a error setting up account, contact for support! Credit card was billed. Cannot log into new account with other password. Any suggestions? thx

[kselmak]

Hi @Tribroian 

Is the email address with Gmail?

If that is the case they could use aliases

Name+1@Gmail.Com will arrive in the same inbox as Name+2@Gmail.Com or the original Name@Gmail.Com

[mimmo]

@Tribroian  the sim might have activated? as you were charged.

try going  through the ticket process  as there are a couple ways to verify accounts.   also make sure you also provide the sim number.

worst case send a private message https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Tribroian]

Thank you, will I be able to do that from this account tho? as I mentioned I cannot log into my friends account. 

[Triguy]

You can only use one email address per account.

You can submit a ticket. If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:  https://www.publicmobile.ca/en/bc/get-help    ->Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!" 

[gblackma · Accepted solution]

@Tribroian the system failed by allowing you to use the same email on 2 accounts. The only way to rectify this is to contact the moderators, give them another email address and ask them to change one account to it. 

Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)