07-21-2020 02:46 PM - edited 01-05-2022 12:31 PM
I have a new TD VISA debit replacing my old expired TD VISA debit card.
It won't accept it. I'm entering it accurately to the statements.
Solved! Go to Solution.
07-21-2020 05:05 PM
@Parsley you'll need moderators assistance.
Two ways to reach them
1-
if you're having trouble opening a ticket with Simon the chat bot follow number two.
2- vis private message at link below
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-21-2020 05:05 PM
@Parsley there seems to be something wrong with PM's payment system. contact customer support here
type "can't register credit card"
(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/
make sure to check your inbox(top right corner envelope icon) periodically, for a message
07-21-2020 04:59 PM
I've removed the card and then tried again using incognito. Both did not work.
07-21-2020 02:55 PM - edited 07-21-2020 02:56 PM
When entering your Visa credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).
07-21-2020 02:52 PM
@Parsley try removing your previous card first then re-entering the new card and use your browser in incognito or private mode
07-21-2020 02:52 PM
I do. I used <street number> <street name> rd. Omitting the unit number.
07-21-2020 02:48 PM
Do you have an apartment or suite?? Leave that section blank.