Problem renewing my plan, top up issue

[CItyDweller]

Hi,

My data service got suspended, so I tried to top up my account and make a payment. The system is not really making it possible. It also says the plan is $10, not $40, and won't let me top up to the latter. Could you help?

k.

[CItyDweller]

I made a one-time payment of $40, so I'm adding another screenshot.

[GinYVR · Accepted solution]

@CItyDwellerYou need to add a 1 time payment of at least $30 so your Balance will be enough to cover your $40 plan. You can make a 1 time payment.

[CItyDweller]

It doesn't let me pay because "due amount is $0". The accounting system seems to think my plan costs $10 now (which I think is my current top-up amount), but when I look at my plan, it's still at $40 per 30 days.

[CItyDweller]

I had made a mistake and didn't have enough funds in my bank account. Now I do, but can't renew the plan (make a payment).

[CItyDweller]

[CItyDweller]

It was on the 23rd.

[geopublic]

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@CItyDweller wrote:

It was two days ago, I didn't realize it wasn't renewed.

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@CItyDweller  Access you account via selfserve and check your payment history. Pick 60 or 90 day range and if you don't mind posting a snapshot minus any personal info of course we can help you decipher what's happening with you account.

[CItyDweller]

OK, thank you!

[CItyDweller]

It was two days ago, I didn't realize it wasn't renewed.

[Dunkman]

@CItyDweller 

What happens when you dial 611?  Can you top up your account via 611?

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

[RossN]

@CItyDweller hi there seems to be a lot of issues with what you are describing you should contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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[geopublic]

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@CItyDweller wrote:

Thanks for answering. No, it doesn't work.

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@CItyDweller Was today your renewal date?

[CItyDweller]

Thanks for answering. No, it doesn't work.

[geopublic]

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@CItyDweller wrote:

Hi,

My data service got suspended, so I tried to top up my account and make a payment. The system is not really making it possible. It also says the plan is $10, not $40, and won't let me top up to the latter. Could you help?

k.

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@CItyDweller Did you check to see if your phone is still working?