Problem processing payment

[Jordan27]

When I go to buy data to top of my account for the month I get this error: Sorry, we're not able to process your payment at this time. Please try again later. the same card worked a week ago

[computergeek541]

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@slusagm wrote:

try again using Incognito browser mode or try on PM app with Location Permission granted

if that does not work, and I think you need your data addon fast, you might want to pay by voucher instead.  Get a voucher from stores and load it using *611 or load on My Account or app

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The location permission is not required to be enabled to update credit card information using the Public Mobile app. 

[fluxswifty]

Send a message to cs_agent, they are pretty quick with response times and easy to work with!

[slusagm]

try again using Incognito browser mode or try on PM app with Location Permission granted

if that does not work, and I think you need your data addon fast, you might want to pay by voucher instead.  Get a voucher from stores and load it using *611 or load on My Account or app