Private Message

[Desperate]

I’m desperate to speak with a Human.  Any way you can make this happen?

[Chalupa_Batman]

Hello @Desperate 

Allow me to be the first to ask....  what issues are you having? Maybe the community could help?

On a side note, Public Mobile has always been a self serve service that uses these forums as points of contact to get help. If that isn't something you're comfortable with after this issue is resolve, if it's resolved, you may wish to consider porting to Koodo as they have a 1-800 number to speak to a live human agent. If you can log into your account, you can see what offers are given to you to port to Koodo.

[hTideGnow]

hi @Desperate 

i already posted the way to open ticket, please check my post above

[Desperate]

how do I get to send a private message

[porcupine]

Sorry that doesn't work here only way is to contact an agent for help 

[BKNS27]

@Desperate 

The chances is slim to none to speak to an agent. PM is an online self-service so everything is done through dm.

https://expert-messaging.publicmobile.ca/guest/pre-chat 

I have been with PM for about 5 years and never spoken to an agent. Only through pm/dm.

[hTideGnow]

sorry @Desperate 

PM is online only.  And only one way to "talk" to human via message, you need to submit ticket

 You can submit a support ticket right at My Account and PM app using the  Expert Messaging in one of these ways:

• My Account on a browser: Login and click Message Centre on the left pane to Start a Chat
• Public Mobile App : Login, and Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the your current Community login (or use another email to create a new Community account):   https://expert-messaging.publicmobile.ca/guest/chat/
  
  At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET