Privacy problems

[this]

Is anyone else concerned that public mobile actually retains private information although they say they delete it when you close your account?  I was told that all my data would be deleted when my account was closed but the fact that I can login here and ask this question clearly shows that was untrue.  An agent said I can't close this account, ever.  I believe that the BC privacy laws forbid the retention of private information without my consent.

[DennyCrane]

I would imagine there is a retention period where they have to keep your records, even after you close your account. Likely 7 years.

The Community forum account is separate from your phone like account. Separate logins. I don't have my phone account access anymore either, but I still have this forum account.

[computergeek541]

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@this wrote:

Is anyone else concerned that public mobile actually retains private information although they say they delete it when you close your account?  I was told that all my data would be deleted when my account was closed but the fact that I can login here and ask this question clearly shows that was untrue.  An agent said I can't close this account, ever.  I believe that the BC privacy laws forbid the retention of private information without my consent.

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These are concerns to be taken up with the Telus priacy department. They can be contacted at privacy@telus.com .