Pre-authorized payment issues

[Yozzer]

The payment method on my account is accurate but it won’t take the payment.

[CSA_PM]

@ DIR

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[DIR]

I have received a new Cap One credit card and need to delete the last one and enter the details of the new one

[BKNS27]

@Yozzer 

You can reset your PIN:

https://myaccount.publicmobile.ca/en/account/reset/pin 

[slusagm]

it is an common system issue.  You can choose to wait 24 hours first and try again using browser with Incognito mode. 

But if your service already suspended,  you can buy a voucher and pay to resume service now.   You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket.  Then load the voucher using My Account, PM app or by calling *611

[Yozzer · Accepted solution]

And I have forgotten my PIN when dialling #0611