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Pre-authorised paymrnt from creditcard declined when second attempt will happen ?

urmilpatel
Great Neighbour / Super Voisin

Hello,

My Pre-authorized payment from credit card declined as card was blocked temporary, Now card is unblocked. when second attempt will happen from public mobile?

My cell phone is not active now.

 

 

3 REPLIES 3

darlicious
Mayor / Maire

@urmilpatel 

This will help you in your quest...

 

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

 

  1. Reboot your device.
  2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
  3. Choose replace card rather than remove card.
  4. Copy your address from your billing statement.
  5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
  6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
  7. USE ALL CAPS if necessary.
  8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

 

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.

 

 

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot

@urmilpatel 

You will need to manually load the funds equivalent to your plan fee.  PM will not automatically try again to debit credit card.  Either via self service account or dialing 611 on your phone.  

esjliv
Mayor / Maire

@urmilpatel wrote:

Hello,

My Pre-authorized payment from credit card declined as card was blocked temporary, Now card is unblocked. when second attempt will happen from public mobile?

My cell phone is not active now.

 

 


@urmilpatel 

 

Your card maybe locked, try again in an hour. Clear your browser's cache or try a different browser when you do.

 

Are you able to pay by calling 611 if your card is already registered on your account?

 

IF still issues, contact the Moderator_Team.

 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Need Help? Let's chat.