@VitaminDark
Did you port your number over from old carrier?
If so, did you reply to the text confirming you are porting over to PM with the old SIM in your phone? There is a90 minute window for you to reply or porting will be cancelled.
If this is the case then contact a CS_Agent to restart the porting process for you but your old SIM should still work.
Private message them to restart the porting process at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If you picked a new number, try scanning the QR code on the welcome to PM email.
