Porting

[Andy0428]

I am waiting for the text message to allow the porting of my number. It’s coming from Telus. I’ve also had the eSIM not activated, but on my iPhone it does show that it’s there, however, there is no signal. My Telus line is still active. Just wondering if something has screwed up in the porting process. Anyone have any ideas?

[computergeek541]

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@Andy0428 wrote:

The new eSIM is there but it’s just in SOS only

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Not being able to connect to the network using Public Mobile service itself isn't a number porting issue.  Some services would work at Public Mobile even before number porting has finished.  As your Telus Mobility service is still active though, this does mean that number porting did fail.

[Andy0428]

The new eSIM is there but it’s just in SOS only

[hTideGnow]

hi @Andy0428 

so, you don't see a Public Mobile esim on your phone? you cannot find it under Settings-> Cellular?

you will need to ask PM support agent for help.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage