@EvelynBlan
if you request poring in the phone number during activation, you were not given any temporary phone number, there should be just the number you want to ported into PM. You will only be using a temporary phone number if you choose a new number when you first activated, then you go to My Account and choose Transfer phone number after the line was activated. However, even with that, your phone number will check to the number you want to port into PM immediately when you request porting (ie, the temporary number will be gone when you requested porting)
But for your number porting issue.
A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.
