Porting problem

[MegzTicket]

My number transfer was never completed.  Instead of porting my old Petro-Canada number, Public Mobile activated a brand new number but told me my old number had been ported.  My old number is now out of service, which means it was never properly ported.  I need my old number restored and posted immediately.  How do I escalate this to the porting team?

[CSA_PM]

Thank you for the escalation! The customer is already in contact with an agent.

[hTideGnow]

hi @MegzTicket you will need to check withbPm support agent 

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage