Porting problem

[34787Bob]

My number from Wind still hasn't been ported, its been over a week. Can @Shazia_K look into this please? I sent you a message last week with my info.  Thanks.

[34787Bob]

Incidentally, it does appear the porting info I supplied to PM at the time of activation was correct. However, through no fault of mine, I was without service for 9 days.

@Shazia_K please credit my account the equivalent of 9 days of service.

[Rockdaddy22]

Welcome to the PM family 🙂

[34787Bob]

Thanks, works now.

[Rockdaddy22]

Here we go Bob, everything should be all good now 🙂

[Shazia_K]

@34787Bob, 

I'm truly sorry for the delay!

The port has been requested, please allow  30 minutes to 2 hours to complete! don't forget to reboot your phone when a confirmation text is sent to you.

Thanks,

Shazia

[34787Bob]

Thanks, tried that already. I can get to the last step but my number still did not port.

@Shazia_K Can you help me out with this?  I sent you my details last week.

[NDesai]

Give this workaround a try: http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-...