@mlrim wrote:
Paid for new plan but still number hasn't been changed over to new phone after 3 days
Hi @mlrim
If you are porting from another mobile carrier, the transfer should have been completed by now.
You will need to contact Moderator_team by sending them a private message. Response time varies up to 2+ days.
If you are porting from a landline or voip, the transfer can take up to a week.
Note that both PM and old provider accounts must remain active for the port to work.
Your old provider account will continue to function until the port is complete. Once the transfer is complete, the old provider account will automatically close.
Did you supply all the needed info for the port?
- Account number from old provider account
- full name exactly as registered in old provider account
Meanwhile if you received any notification (text or otherwise) that there was a problem, you should contact Moderator_team.
