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Porting not completed

Great Neighbour / Super Voisin

I just switched from Fido about a week ago and I'm using esim for PM. But until now my transfer is not completed, I can't send out or receive SMS, or receive phone calls from numbers of certain carrier. 

My Fido account is still active, I guess I'm still being charged by them. And I have to keep using both card just so I don't miss anything. 

And PM doesn't have real agent to help, and there isn't any number I can call, I'm trying my luck here.


Great Neighbour / Super Voisin

Please send me the porting team too, having similar issue. Need to reinitiate port.

Town Hero / Héro de la Ville

Hi @Jessica5566,

I'm just following up on your porting issue. Were you able to resolve your issue by contacting the porting phone number?

Mayor / Maire

@Jessica5566  No worries I’ll send you the porting team. Number private message and they can te trigger the port request for you 

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