Porting in

[thanglengj]

Hi I port in my rogers number to Public mobile, I already confirmed and answer YES and acknowledged by Roger's but it's been 1 day already and still cannot use my old number. Both old and new sim are inserted in my phone, please advise me what to do. thanks

[James161722]

I ended up signing up 2 days ago with PM on the 20$ Canada USA and Mexico plan on doing so I made a port in request and it was a error in system so you guys gave me the number to call Telus port in require. So I did gave them the phone number that was associated with PM and the looked at the account. And requested a manual port in request. So I ended up getting the sms and replayed yes to it and then an another sms cam in saying that rogers approved the port in and then Telus t cut saying that the number was port in. And rogers became canceled. So my PM number is still the temary number and isn’t the one we wanted to port in. As rogers no longer has that number where did it go to why isn’t it with PM and why is the rogers number suspended no longer in use 

[eddieO]

@thanglengj below link should get you to your inbox where the message should be:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[thanglengj]

Can you please send the number again. I did  not received it. Thanks

[kb_mv · Accepted solution]

@thanglengj Maybe you should call the port help line. Sounds like something went wrong with the port. I'll send you the number, check your messages inbox.

[eddieO]

@thanglengj since porting out your Rogers number to Public Mobile will trigger your Rogers account to be closed you should remove the old Rogers SIM card and only keep the PM SIM card installed. A phone reboot should hopefully be all that's needed to get your phone working properly now since the porting process usually only takes 1 to 2 hours, should never take more than 24hours unless an issue was encountered. If after taking out the Rogers SIM and rebooting your phone still does not help, please let us know. You could also create a ticket by clicking on the link that was already shared.

[thanglengj]

I did it already but the number is not my old number. It seems that the porting is unsuccessful.

[BKNS27]

@thanglengj 

If you replied with YES then the old Rogers SIM will continue to work for about 2 hours as your primary SIM. Once it stops working then power off your phone and remove the Rogers SIM and place the PM SIM as the primary SIM and power on your phone.

If this didn’t work then contact a CS_Agent by pm them directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437