Porting from virgin

[peggy420]

I've purchased sims tonight for my android and my daughter's iPhone 14. We both followed the same steps and my android worked immediately but my daughter's iPhone does not work. Any help appreciated 

[peggy420]

Her old SIM no longer works as she requested virgin to port her number to PM

[cellphoneuser1]

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@BKNS27 wrote:

@peggy420 

Does her old SIM still working? If it does work then porting was not completed yet.

Did she use a different email address for her account and not the same as your account? Only 1 email/1 account.

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It doesn't matter if porting has not yet been completed.  The Public sim should be working.   Only incoming texts and calls not working are about porting. 

[BKNS27]

@peggy420 

Does her old SIM still working? If it does work then porting was not completed yet.

Did she use a different email address for her account and not the same as your account? Only 1 email/1 account.

[peggy420]

It is a physical sim, she has an iPhone 14 (unlocked) . Yes use has rebooted phone, turned data off and on. Powered off phone,removed sim and powered back on and still nothing 

[peggy420]

It's a physical sim. Yes she has given old provider authorization. 

[slusagm]

eSIM or physical?

your daughter received the old provider's porting authorizations text yet? If she replied yes, she can then remove the old sim or disable the old eSIM, and make sure PM sim is enabled (Turn on this line enabled) and also set as Primary 

if still need help, ask PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TheSterlinger]

@peggy420  can you elaborate more about hers? Did she choose esim? If so, did she receive the  qr code by email? What type of iPhone does she have? Did she reboot phone? Nothing works?