Porting from Bell / Incoming calls only

[vbcrain]

Hello,

Wondering if anyone can help me with my porting from Bell. I activated my SIM and requested my number be ported from Bell on Friday August 26 but I am still only able to make outgoing calls.

Incoming calls go directly to my Bell voicemail and I cannot recieve incoming calls or send texts. I have contacted Bell and they have said the issue lies with PublicMobile to resolve. I've also submitted a support request but have not receive a response.

Any help appreciated,

Thanks

[PAULRANG18]

Port likely will be completed within 24 hours, from my experience.

[effigicars45]

I'm with Bell Moility

[effigicars45]

Yes Bell Account is up to date.

[computergeek541]

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@Melch wrote:

Porting can take up to 48 hours when I moved from Rogers to Public.  Ensure that your account with Bell is in good standing and nothing is holding the port up,.

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It's certainly not impossible for it to take that long, but unless there's a problem with the port, transferring from one wireless provider to another should never take 48 hours.

@effigicars45  When you say Bell, do you mean Bell Canada or Bell Mobility?

[waternlava]

It can take up to 48 hours.

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@effigicars45 wrote:

I am a new Public mobile client. Cannot recieve incoming calls. I was with Bell

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[Melch]

Porting can take up to 48 hours when I moved from Rogers to Public.  Ensure that your account with Bell is in good standing and nothing is holding the port up,.

[effigicars45]

Its been 6 hours still no incoming calls

[effigicars45]

I am a new Public mobile client. Cannot recieve incoming calls. I was with Bell

[srlawren]

Welcome aboard, @vbcrain!

[vbcrain]

Portings been completed, everything works.

Thanks for your help everyone!!

[Shazia_K · Accepted solution]

@vbcrain, 

Perfect! Thanks! 

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

[Shazia_K]

@srlawren, 

Yumm sounds delicious  now i'm getting really hungry haha! Starbucks iced coconut milk mocha macchiato here I COME!

[vbcrain]

Thanks for getting back to me Shazia_K,

pm'd you the addtional infor you requested.

[srlawren]

@Shazia_K well it's still morning here on the west coast, but I did recently finish a delicious Starbucks iced coconut milk mocha macchiato...  might be time to fire up the office Keurig for coffee #2 though!  Cheers. 

[Shazia_K]

Hey @srlawren, 

Did you have your afternoon coffee? hehe 😉 @vbcrain I have received a private message from you but you forgot to include the following: 

- Your Public Mobile SIM card #

- Porting #

- Account # with Bell

Thanks, 

Shazia

[srlawren]

@Pier I hope @Shazia_K can resolve this for you quickly. 

[vbcrain]

Thanks Pier,

Have sent to pm to Shazia_K.

[Pier]

Hello!

Send a private message to Shazia_K or Mary_M and they will take care of that. Be patient and you'll get it fixed soon by them.

@Shazia_K, @Mary_M

Cheers,