10-11-2023 09:15 AM
I requested to have my number ported from Bell during setup. I answered YES to the text message I received as soon as I received it. It's been almost 24 hours now and I still can't receive calls. Can I get help please?
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10-11-2023 09:20 AM
did you reboot your PM phone? And Bell's sim still working ?
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
10-11-2023 09:19 AM - edited 10-11-2023 09:21 AM
@williamj54 - was this a landline or mobile BELL line?
EDIT, sorry, since you received the TEXT then must be a cell # from Bell.Have you restarted your phone or perform a reset of the network settings?
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If this was a Bell CELL account, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number