Porting Support Number

[philyzzz]

Hey

Tried and thought I successfully ported from Fizz to Public Mobile for the new deal. Got all the text and email confirmations last night confirming the number being ported from Fizz, and then woke up to no subscription when checking the Public Mobile app this morning. Things were working last night, and my old number was showing up in the app!

Would appreciate any help in this

Thank you! 🙂

[slusagm]

@JAMesOoN , @Minhja 

I have sent you the porting assistance team number

[JAMesOoN]

Hi there, would it be possible to also get the live support number? In the exact same boat but porting from Freedom Mobile.  My number has been stuck porting for more than 24hrs, can call out with "ported" number using Public Mobile but can only receive from Freedom SIM. 

[Minhja]

Would i be able to ge the number for live support as well?

[softech · Accepted solution]

@philyzzz 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.