Porting Problem

[Braams]

Moving from Telus to public.  I set up the account 20 hours ago.  Never received the text to port my number.  I finally received it today at 9am.  I replied yes and about 2 hours later I received a text welcoming me to public mobile.  My public mobile sim still comes up unregistered sim even after resetting the network and power cycling.  My old Telus sim still works normally.  I have tried the public sim in other phones and it comes up unregistered.  All other sims work fine in the phone including other public mobile sims.  I have opened a service ticket and the person tells me there is a problem with the account setup yet everything was done correctly.  This whole process has been a nighmare and yet I have set up 3 phones and ported all 3 with no issues.  Telus assures me everything has been removed from them to public mobile yet we still have full telus service on that sim and public mobiles sim keeps coming up unregistered sim.  Our account shows it is registered when I access it..  

[Braams]

I did get the text and yes we did reply yes at 9 am this morning.  I did contact public mobile customer support and they have told me there is an issue with the sim activation and they were sending a message to the dept.  I have not heard back form the rep for 2 hours now and still nothing working on public but have full telus service

[dabr · Accepted solution]

@Braams    Sounds like you know what you are doing and now have to wait for customer support to sort it for you since you have already opened a ticket.   It is a bit odd that only the  one account activation is having issues after successfully porting 3 other accounts.

You'll just need to be patient as PM maybe short staffed today because of the holiday.  Good luck.

[Anonymous]

@Braams 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.