Porting Issue

[Jiong]

I activated the sim at Walmat 2 days ago, but porting from Speakout seems having issue that I cannot receive calls. Send PM to the Moderator_Team yesterday morning and this morning without any reply. Please help.

[popping]

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@Jiong wrote:

ok, I just hold on there until they reply.

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Yes, for the time being supply any missing info to moderator while waiting.

I read every post about porting from Speakout for 10 months before porting as I don't want to wait 2 - 3 days for moderator help.  I know the info on the link I posted earlier works without moderator help.

[Jiong]

ok, I just hold on there until they reply.

[wetcoaster]

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@Jiong wrote:

If do it online again, should I go through the SIM activation, but doesn't make sense. It doesn't provide port number option only online.

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If your port is stuck, only the moderators can help. You'd complicate things by trying to make another request yourself.

Hang in there, they'll get to you.

[wetcoaster]

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@stonechucker wrote:

You can aFaFlso ask them for your REAL account number, and use that - I believe Speakout pretends your phone number is the account number.  @wetcoaster, does this sound right?

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@stonechucker 

I believe that SpeakOut is all over the map with their porting advice - my own experience is quite different from @popping 's. 

Fact is that SpeakOut (and PetroCan Mobility) don't have account numbers but use the phone number as identifier. I'm still advocating for people to call SpeakOut customer service to confirm the porting information.

[Jiong]

If do it online again, should I go through the SIM activation, but doesn't make sense. It doesn't provide port number option only online.

[popping]

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@Jiong wrote:

I activated the sim at Walmat 2 days ago, but porting from Speakout seems having issue that I cannot receive calls. Send PM to the Moderator_Team yesterday morning and this morning without any reply. Please help.

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Read my thread on how I port my Speakout number to PM in 4 hours without moderator help.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-al...

Send a private message to moderator with your Speakout fino that I used.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[stonechucker]

You can also ask them for your REAL account number, and use that - I believe Speakout pretends your phone number is the account number.  @wetcoaster, does this sound right?

[Jackhyf63]

@Jiong 

You will need this information when contacting a moderator to complete the port:

1. Speakout PIN (call speakout customer service if you forgot it)

2. IMEI of the last device connected to your speakout SIM

[iliketotalk]

@Jiong  hi it is not unusual to take 3 or four days for a port from speakout hang in there!! moderator times are 2 to 3 days right now