Ported and Joined PM but possible issue with Plan

[bGor]

I just ported over from Freedom, was hoping to get this new plan, which I picked the Provincial Talk, Global Text, and 6GB data for 90 Days. I understand I will wait 72 hours for the bonus.

But once my order completed, having charged the 120+ tax. My account shows that the plan is a pick & pay 10$ for 30 days, and I have 112 $ Credit.

Just tagging Mods to see if this can be resolved before the June 30th date, (instructions from PM chat Bot)@Shazia_K, @Mary_M, and @Simon_O @MarieHelen_L

[bGor]

Thank you guys for your help. I will just use the new tag from now on, first time on this forum so I just copied from the chat bot. 

I will PM one of the mods.

Thanks.

[ShawnC13]

@bGor, sorry to hear that you are having some issues.  I see you have tagged some moderators, but just for a heads up for the next time you only need to tag one MOD and they will all get the message.  As well there is a New tag for them @CS_Agent.  Right now the best action you can take is to private message them and provide them with your email associated with your account and your phone number and a description of your issue so they can start to help you.

ETA He beat me again!!

[NDesai]

This happened to a few others as well. But don't worry. Send a private message to the Moderator_Team and they will get back to you shortly. 

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[bGor]

Also wanted to note that the details also say that the next auto pay is next month today, which doesnt make sense on a 90day plan.

AutoPay Next Payment Date: Jul 18, 2017