We’ve been having issues transferring my partner’s phone number from Fido to Public Mobile. We used to have a shared account with Fido. My number transferred without any problems, but my partner’s transfer never went through. We also never received the SMS from Fido that you need to approve in order to complete the transfer.
When we tried to restart the process, it said the transfer was already completed — but it wasn’t. We went to a Fido store and they told us that the transfer didn’t finish on Public Mobile’s side, and that Public Mobile needs to re-initiate the request with Fido.
At this point we don’t know what else to do. We want to open a support ticket, but we can’t access the app to request a callback from an agent. We’re stuck and need help on what to do next.
