Port problem

[kevint277]

Hi, I ported my number last night from Fizz but it is clearly not done.

I replied yes to the transfer message from fizz, my PM account shows the ported number, but my sim manager in android shows the temp number and I can't receive calls. Am I the only one with this issue? I don't want to lose my number!! Thanks everyone! 

[hTideGnow]

hi @kevint277 

this is normal when a port was not completed.  

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage