Port in number

[BeckyLiu]

Having trouble port in my number. Current provider not in the list of the provider. The company is ctexcel which isunder contract with telus so i pick telus but no account number given. I called ctexcel and got a pin number. How can i continue port in? Any help is much appreciated.

[softech]

@BeckyLiu 

for porting in from  CTExcel, please first try get a new temporary number and wait for the account to fully activated.   /then open ticket with PM support and ask them to help to port 

When the PM  account is fully setup and ready to port, Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there