Port error with IMEI

[Justmepkp]

Hi again,

So I thought my phone was transferred yesterday but discovered last night that I wasn’t able to get messages or phone calls and my old provider was still active. So I called my provider this morning and it turns out they had my old phone on file still, as I bought my iPhone directly from Apple. So the request yesterday did not go through. I wasn’t able to use the account number for the transfer because the providers’s account number has 10 numbers and PM needed 9 numbers, so I used my IMEI instead. I have now updated the information with my old carrier but they can’t do anything until they receive a new port request from PM.  I just logged a ticket but wondering if anyone knows how long it will actually take them to resubmit this now as I know they are extremely back logged due to the flash sale 😭

[Justmepkp]

Just a quick update - all good now! 😊 Love this community. Thanks so much hTideGnow ❤️

[hTideGnow]

hi @Hjz_Claire  @rickyjames69 

sent and please check your Community inbox

[Hjz_Claire]

can you provide me the PM porting number as well? I am in the same situtaion 

[rickyjames69]

Hi could you please send me the PM porting number as well? In the same situation 

[Justmepkp]

Ok will do. Thanks again.

[hTideGnow]

hi @Justmepkp 

keep that ticket.  In case the 12:50 got delay and agent replies after, you can ask them then

[Justmepkp]

Thank you sooo much! I was on hold for about 40 minutes but she said it will be reprocessed at 12:50 today 😊 I did submit a ticket already but I guess there’s no way to withdraw that?

[Hjz_Claire]

I have the same issue, can you send me the porting support team numebr as well. Thanks 

[CptHindsight]

Do you work for Public? I've had a support ticket since 8 PM yesterday and can't use my phone at all since switching. I need help asap since I have a job interview today.  

[LuLuFish]

same here, sent private message 6 hours ago. Could you sent the porting support team number to me. Thanks.

[hTideGnow · Accepted solution]

hi @Justmepkp 

using account number is safer.   Yes, you need to add zero to the front, but if it is Fizz, you add zeros to the end

anyway,   PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage