An hour or 90 minutes or whatever isn't very long.
Number ports are partially complete (local calling networks, your carrier's network) within minutes. But then 2-3 business days to fully complete (get all the network sites for every carrier in Canada updated with the change).
Service will remain active at your old provider until the number is taken by your new provider - when this happens, your account with your old provider is automatically closed and your phone number moves to your new account with your new provider (install the SIM and reboot). It could happen in less than 5 minutes. It could take days. (CRTC allows a maximum of 10 business days for most number ports, but the vast majority of ports are completed within a day or three at most.)
And xmas new year holiday season just puts strain on all services, there's more demand, there's more strain and stress on the systems and machines and people, there's fewer workers available to attend things promptly. And all of the stat holidays are days where nobody works and nothing happens. All of this slows things down.
Don't cancel any accounts, because that would ruin the port in progress.
You can confirm things look right (the correct information in the text fields, etc) with Public Mobile's agents. Though I personally wouldn't bother them until a few days have passed.
