Port complete but account information still shows the previous number

[eshast87]

Hi all

As the title, I am finally done with porting and my number is working on Public mobile.

But when I logged into my account i noticed that it still shows my old number. Is this a bug with the account portal or will it update overnight?

FYI, the port was done in the afternoon around 4PM.

[eazybelle]

In the same boat here. I've sent a message to the mods and they have sent a ticket. Should be fixed within a week or two, so I'm told. I'd send them a message to get it fixed. 

As @tiktok72 mentioned, referrals would be tricky. I had to use my old number. I asked the mods to look into my referral as well. Just waiting for the higher ups to make the change.

Good luck!

[tiktok72]

I have same problem.  I have been with PM more than 6 months, but when I log in my account and plan detail, it still shows my temp. number.  I don't see anywhere my current number.

When I have a problem and send a PM to a mod with my current number, they cannot find my number and they ask me account number.

Also when my friend try to refer me, system said my number is not a valid public mobile number.

I think it is system glitch that they need to fix it.

[Pier]

@eshast87

Don't worry about that. Once the porting process is completed, your number will be updated in the system. Enjoy your service.

[UDP7]

Most likely the system just hasn't updated it yet. I'd give it a couple days. If it doesn't change, I'd private message a mod.

[mimmo]

I would give it a day or two and see what happens. if nothing changes then message one of the mods.