Port Number from kodoo

[boldmoves]

Hi,

I'm trying to port my number from kodoo and I keep getting this message:

Your Old Service Provider rejected your transfer request. Common mistakes:

•   • Account Number doesn’t match Old Service Provider records
•   • Equipment Serial Number doesn’t match Old Service Provider records
•   • Security PIN doesn’t match Old Service Provider records
•   • Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
•   • Did not check the “I am authorized…” checkbox
• Please review and correct your entries, and click “Submit”

My kodoo account is still active and working.  I inserted my new PM SIM card in my phone and it seems to work fine. I can make calls and send and receive texts.

I called kodoo and they said there is no problem on thier end. I should contact PM and get help.

So here I am.

Help, please.

[Anonymous]

---

@TAHER wrote:

HI IAM TRYING PORT MY  NUMBER FROM KODDO 

SINCE FROM LAST 3 WEEK STILL NUMBER NOT PORT 

MY ACCOUNT NUMBER AND MY PIN EVERY THING CORRECT 

STLL MY NUMBER NOT PORTED  CAN U HELP ME PLS THANK YOU

---

Was this Koodo prepaid or Koodo postpaid?

If prepaid then you'll need to contact the @Moderator_Team < Click this.

If postpaid then this should have been a simple matter of using the transfer number or change number feature.

[Dunkman]

@TAHER 

Have you already tried to port your number via self service account?  

You will need to contact moderator if your port has failed.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will take 1-2 days to respond.

Also, please remove personal information from public forum.  

[TAHER]

 CAN YOU MESSAGE OR CALL ME ON THIS PUBLIC xxxxxxxxxxxx

IAM TRYING TO PORT  FROM KODDO  xxxxxxxxxxxx TILL I DIN T GET

I CALL KODDO THEY ARE SAYING  THEY RELESE NUMMBER TO PORT 

BUT PUBLIC MOBILE  PROVIDER NOT DOING IT PLEASE CAN YOU HELP 

edited by computergeek541: personal information removed

[TAHER]

HI IAM TRYING PORT MY  NUMBER FROM KODDO 

SINCE FROM LAST 3 WEEK STILL NUMBER NOT PORT 

MY ACCOUNT NUMBER AND MY PIN EVERY THING CORRECT 

STLL MY NUMBER NOT PORTED  CAN U HELP ME PLS THANK YOU

[ChuckYeah]

---

@ChuckYeah wrote:

Should start your own thread for visibility. Is your koodo account prepaid, and is it still active?

---

Click here to do so:  https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/self_serve

[GinYVR]

@draslam Just use the form in your selfserve

If you are Koodo Prepaid then send a note to the moderators afterwards.

[ChuckYeah]

Should start your own thread for visibility. Is your koodo account prepaid, and is it still active?

[draslam]

I would like to port in from kodoo to public. Both number are active. 

[boldmoves]

Issue has been resolved. Thanks.

[Shazia_K]

Hey @jib, 

Sorry to hear about this, 

Can you please send me a private message with

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks,

Shazia

[jib]

I'm trying to transfer my old phone number over from Koodo. I keep getting that my Old Service Provider rejected the transfer. I'm 100% sure all of my info is correct. What do I do?

[Wa]

Call Telus ask them to send a request for port out your number to koodo

[boldmoves]

Yes, that is right.

[imcphers]

If you want to try the port again, - Tick the I am authorized box first, only use the account #, do not use IMEI, do not use PIN and use an alternate phone number that is not the number you are trying to port.

[imcphers]

Read this post, follow the instructionon what information to include and how to send a private message.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[Canis]

Hi,

Definitely contact them via private email.

Send an email using the "Get Help" Menu

Follow the menu 

good luck

[Wa]

Hello Thanks to post a thread so community can help you. Just to sort out the things to help in a better way. You mean your both sims aare working fine, and you want to port your number from Koodo to Public Mobile is it right??

[jheili99 · Accepted solution]

hi..

you would have to send a private message to one of the moderators....details on how to do that can be found here:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

if you try to port koodo post pay service details on how to do that can also be found in this forum..

if you try to port koodo pre-paid you will need a moderator assistance

cheers