02-10-2024 03:24 PM
Why am l not getting any response to a ticket that has been sent in
02-10-2024 04:02 PM
@Selah1
it can take anywhere from 15 minutes to several hours to receive a reply
if it has exceeded 6 hours, I would submit another request, personally
02-10-2024 03:41 PM
It’s just based on wait time so if CS agents are backed up then you may have to wait longer. To check if you’ve received a response click your avatar and click messages. Or click this link https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
