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Poor tech support

Selah1
Great Neighbour / Super Voisin

Why am l not getting any response to a ticket that has been sent in

2 REPLIES 2

HALIMACS
Mayor / Maire

@Selah1 

it can take anywhere from 15 minutes to several hours to receive a reply

if it has exceeded 6 hours, I would submit another request, personally

TheSterlinger
Deputy Mayor / Adjoint au Maire

It’s just based on wait time so if CS agents are backed up then you may have to wait longer. To check if you’ve received a response click your avatar and click messages. 

Or click this link 
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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