11-15-2016 06:19 AM - edited 01-04-2022 06:20 PM
11-16-2016 04:04 PM
@brutus99 wrote:
So now the PM Sim card works by calling out (call display shows the ported #) and data works but cannot call in and texting doesn't work. I guess it's still not "fully" ported?? I tried to ask Fido if porting is complete but they said have to ask PM.
I'm just confused how call display show ported # but still not be fully ported?? I guess I will just wait until it fixes itself? Thanks again!
As already mentioned, you will receive a text message from Public Mobile telling you that the number porting is complete when it is.
As for the outgoing call display, that's just how Telus/Public does phone number porting. They immediately assign the phone number being ported in to your Public Mobile service, even before the request has been approved. I personally don't agree with that practice because anyone can temporarily spoof your phone number (either deliberately or by accidently typing in the wrong number during the porting process) and the outgoing call display will show that phone number even if it does not belong to that person! Neither Wind nor Rogers allow that when porting in a number as they only update the outgoing call display to the ported number after the porting process is complete.
After number porting is complete, incoming calls and text messages will start working on your Public Mobile service.
11-16-2016 09:28 AM
11-16-2016 09:20 AM
11-16-2016 09:14 AM
11-15-2016 07:27 PM
11-15-2016 07:19 PM
>>I'm just confused how call display show ported # but still not be fully ported?? I guess I will just wait until it fixes itself? Thanks again!
I was in the same boat when I ported from Rogers. I could make calls and the call display number was correct. I took about half an hour and then I received a text message: "Your Transfer Request has been completed successfully". After that I could receive calls and text messages.
11-15-2016 06:20 PM
11-15-2016 07:56 AM
11-15-2016 07:47 AM
I wouldn't do it twice - you might get charged twice - they will refund the money but it is going to take a few days.
When you login to your account self serve account, take a look at the change SIM - does it show you the last 4 digits of your current SIM, have a look and make sure everything seems to be setup properly.
Check your plan details - does it show you your Cell # - does the plan look correct?
If it was me, I would private message a moderator to look into your issue: Have a look at these 2 threads then send your message.
11-15-2016 07:05 AM
Hi @brutus99
Above, click Get Help -> Still Can't Find the Answer? Contact Us Below -> Contact Us -> Select SIM and Activation -> follow all the prompts. It will ask you a few questions. Also see below for more information on how to contact public mobile if you decide to PM them.