hi @Tracy_97
try reboot the phone and login to app again and see if you can complete the subscription
and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?
if yes, then you need to manually enable it
if not, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
