03-05-2026
12:36 PM
- last edited on
03-05-2026
03:08 PM
by
computergeek541
Ordered by mistake. The front store said it'd ship in 2 days and estimate arrival showed 2 weeks. I could not cancel order from the email. There is no order number in the email which is strange. I was able to log into my account but there is no option aside from activate because I have not even activated my account/ number.
Public mobile has firmly confirmed my decision not going ahead with the service because the service experience has been so terrible. I can't even connect to real human to resolve this
03-05-2026 01:02 PM
hi @Meomeow
usually sim card will arrive in a week
if you like, ask PM support agent for help.
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage