Plan update

[marzena9]

Hello,

So I topped up my account to $47.46 (after tax) and changed my plan for next renewal but this morning I logged in and noticed my plan was expired. I went to change plan and accidentally cancelled the change with no way of setting back the future plan without making another payment. I already have the funds available so why can't I take it from that instead it is asking me to charge my credit card again. Your system is very complicated, please help.

Thanks

[mimmo]

Once apan is expired it can ony be changed by the modrators I think you looked too soon  t your account.

this is a good read https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...

also when contacting mods include your pin number. or other verification info

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

[ky01]

Sorry to hear about that!

I would send a message to the moderators with details of the plan that you wanted to change to and your account information and they will be able to help you:

Click here to send a message to the moderators